Iceland COVID Information for Tours and Transfers
Our customer support team is available via email to ensure all your inquiries are met promptly and efficiently. If you have any questions please do not hesitate to send us an email and we will answer as quickly as possible. All emails should be sent to: [email protected]
All our tours are available to book, and we are happy to consider any requests for custom private tours. We’d love to hear from you, so don’t be shy!
The safety of our customers and staff is our number one priority and we fully comply with Icelandic law. With regard to hygiene regulations relating to COVID we strictly follow the rules and advice provided by the Icelandic Directorate of Health, the Icelandic Government and the World Health Organisation. We have taken the 'Clean and Safe' pledge from the Icelandic Tourism Board to ensure our buses and premises abide to the high standards of cleanliness. We understand the importance of safe travel so we have also proactively implemented extra precautions.
Our cancellation policy remains unchanged and is as flexible as before.
All our regular day tours are refunded fully if canceled more than 24 hours prior to the departure time. When a cancellation request is received less than 24 hours prior to departure no refund can be given.
Our Golden Circle and Blue Lagoon tour, and all our private tours require notice 48 hours prior to departure.
We understand that travel can sometimes be unpredictable. Please contact us if you have any concerns or unexpected issues arise. We will do our best to accommodate you, and we can reschedule free of charge if there is availability.
When traveling to Iceland we always strongly advise all our passengers to purchase comprehensive travel insurance. Travelers who need to visit a doctor in Iceland should make sure they bring an insurance card or papers, and a valid passport and/or international identity document.
Whilst the likelihood of COVID19 infection in Iceland is very low, healthcare facilities around the country have still prepared robust response plans. The Surgeon General, Alma Möller, has confirmed that the National Hospital is well-equipped to handle coronavirus patients, with specialized equipment in perfect condition.
In the very unlikely event that you contract COVID19 in Iceland, and develop respiratory issues or other complications related to the virus, you will be hospitalized in one of the main two hospitals in Iceland. One is located in the very center of Reykjavik, and the other is in the Reykjavik suburbs, about a 10-minute drive from downtown. Iceland is renowned for its excellent healthcare, and for insured travelers’ in-patient hospitalization is free. Keep in mind that ambulance services cost a fee.
Main Hospital - Landspitali
Hringbraut 101, 101 Reykjavík, Iceland